faqs

How do I book an appointment?

Pay in full for Your package of choice and then select Your preferred date and time. Your preferred date and time is not always be guaranteed as it is subject to Our availability, We will confirm via email or phone the dates and times available for Your sessions. 

 

I want to purchase a package, but is this a secure website?

Yes, the checkout page is securely integrated with Paypal. For a detailed description of their privacy policy, please click here.

What are the payment options?

Via Paypal, Credit card (Visa, Master Card or American Express) or Bank transfer.

How and when will I be contacted once I have secured my booking?

We will be in contact with You via email within 24 hours to confirm and organise Your session dates and times.
Once this is done, We will send You a link containing a Questionnaire, this is for You to fill out and submit back via the SUBMIT NOW button prior to Your session. We ask if You are able to submit this promptly to give Us more time to prepare for You and improve Your experience with the service.

Is my Shopping budget included in Your fee?

No, the package amount is for Our Service fees only. 

Your shopping budget is additional and is up to You the individual to decide on an appropriate budget for the experience. 

How much Shopping budget do I need?

We work with any budget but recommend to have at least $1000+ for a 4 hour shopping experience. This is to maximise Your experience of Our Services and is realistically in line with current retail pricing structures; to enable You to purchase a selection of pieces.

It is also possible to discuss Your budget with Us before Your session via email or phone.

What Sizes do You cater for?

We cater for all body shapes and sizes.

I've booked a session, do I need anything prepared?

We will email you the details of what to expect and prepare for during Your session(s).

For Wardrobe edits, We do advise that You have all of pieces from Your wardrobe in the same room and that items are not left in the wash. For shopping sessions We do advise that You wear comfortable clothing that is easy to change in and out of e.g. please do not wear tight activewear. 
 

 

I've booked a session, what items will You be looking at?

We focus on items depending on the current seasonality e.g. Spring/Summer or Autumn/Winter. This is largely due to what is available in stores, however, it's possible to discuss Your specific needs with Us before Your session via email or phone, if perhaps You are going on a summer holiday during the winter period.

 I need to reschedule my booking, will this incur a fee?

Bookings that are rescheduled more than 24 hours in advance will not incur a fee. Bookings that are rescheduled less than 24 hours in advance will incur a fee of $100.

I need to cancel my booking, will this incur a fee?

Bookings that are cancelled more than 48 hours in advance will not incur a fee. Bookings that are cancelled less than 48 hours in advance will incur a fee of $150.

Do You charge a Travel Fee?

Yes, if You live more than 50 kms from Sydney CBD, You will be charged half of Our hourly rate per hour of travel time to Your house and back for all in person sessions (virtual styling sessions do not incur a travel fee). Our hourly rate is $150

Examples of some areas that would incur additional travel fees are; Penrith, Newcastle & Woollongong.

 

Is it possible to get a refund?

We offer full refunds for packages that haven’t been conducted if notified at least 48 hours prior to the session. Refunds cannot be issued if sessions have been conducted already.

Do you take commission from Stores?

No, and further to that, any Stylist discount which We get will be passed onto You.


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